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Delivery Coordinator in La Vergne, TN at Vestcom International Inc.

Date Posted: 7/20/2018

Job Snapshot

Job Description

The Delivery Coordinator owns day-to-day production and delivery facilitation and support to all assigned client accounts. This resource is the primary point of contact for production and delivery matters.

Essential Duties and Responsibilities include but may not be limited to the following:

•  Works collaboratively with Client Specialists as needed 
•  Manages production process through WOMS ticket generation
•  Communicates with Operations and other internal Vestcom stakeholders to ensure smooth delivery
•  Processes reprints received through reprint mail box for specific clients as assigned within agreed upon timeframes
•  Coordinates with Client Specialist to handle reprints resulting from issue resolutions process
•  Monitors reprint request trends to identify potential issues and escalates to appropriate Client Specialist, as need arises
•  Provides responses to client-specific ticket systems when applicable
•  Monitors client-specific ticket requests to identify potential issues and escalates to appropriate Client Specialist
•  Performs production audits for accuracy, reporting any issues to Client Specialist (or via anonymous Vestcom email and copy CS) to address internally or with the client
•  Gathers and delivers any production related reports to Client Specialist (or via anonymous Vestcom email and copy CS) to communicate to the client 
•  Provides scheduled and ad hoc tracking and/or proof-of-delivery to Client Specialist (or via anonymous Vestcom email and copy CS), if need to be forwarded to client
•  Alerts print sites of any upcoming volume spikes in regular production runs to ensure adequate stock quantities on hand
•  May be required to set-up shop order tickets as needed by specific clients
•  Owns any additional production and delivery support as defined in the Delivery Coordinator SOP
•  Other duties as assigned by management
•  Regular attendance is an essential function of this position
•  Compliance with applicable Company policies concerning maintaining a drug free workplace is required
•  Compliance with all Company policies is required including all safety policies and procedures

Job Requirements

Education and/or Experience                      

•  Bachelor's degree in business, marketing or similar field from four-year college or university; three to five years’ related business experience and/or training, preferably in customer service; or an equivalent combination of education and work experience.
•  Excellent interpersonal, written and verbal communication skills are required. Ability to effectively present information and respond to questions from groups of managers, clients, and other associates required.
•  Must possess the ability to be diplomatic with challenging clients.
•  Skilled in effectively utilizing a variety of software programs including: Power Point, Outlook, Excel, Access, Word, ERP, and retail and client specific proprietary software required. 
•  Must be able to pay close attention to detail, adapt to a fluctuating work/team environment and be flexible.
•  Excellent problem solving skills and being proactive in resolving issues are needed with the ability to react to changes in standard operating procedures and implement quick and accurate decision making.


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